Privacy Policy

At Caswino, we are fully committed to protecting the privacy and security of our players’ personal information. This privacy policy outlines how we collect, use, store, and protect your data when you use the services offered by the Caswino casino. We want you to feel secure knowing that we handle your information with the utmost care and in compliance with data protection standards.

Information We Collect

To provide you with a secure and high-quality gaming experience, we need to collect certain information. The data we gather can be categorised as follows:

Personal Identification Information: This includes your full name, date of birth, and gender.
Contact Details: Your email address, phone number, and residential address.
Verification Data: Documents required for Know Your Customer (KYC) checks, such as copies of your passport, driver’s licence, or utility bills.
Financial Information: Details related to your payment methods, such as credit card numbers (partially masked) or e-wallet account information, along with transaction histories.
Technical Data: Information about your device and browser, IP address, login times, and pages visited on our platform. This helps us improve site performance and security.

How We Use Your Information

The information we collect is essential for operational purposes. We use your data to manage your account, process deposits and withdrawals, and verify your identity to prevent fraud. This is a critical part of maintaining a safe environment and adhering to our regulatory obligations. We also use your details to communicate important updates, provide customer support, and, with your consent, inform you about promotions and special offers. Our commitment to fair play is linked to our policies, and you can learn more about our approach in the Caswino responsible gambling section.

Data Security

Protecting your personal information is a top priority at Caswino. We employ industry-standard security measures, including advanced SSL (Secure Socket Layer) encryption technology, to ensure that all data transmitted between your device and our servers is kept confidential. Your information is stored on secure servers protected by firewalls and access control systems, which are regularly monitored to prevent unauthorised access.

We do not sell or rent your personal data to third parties. However, we may share your information with trusted partners under strict confidentiality agreements for specific purposes. These include payment processing providers to facilitate transactions, identity verification services to comply with legal requirements, and regulatory authorities when required by law. These partners are only permitted to use your data to perform the services we have requested.

Your Rights and Choices

As a player at Caswino, you have rights concerning your personal data. You have the right to access the information we hold about you, request corrections to any inaccuracies, and, in certain circumstances, ask for your data to be deleted. You can manage your communication preferences at any time through your account settings if you no longer wish to receive marketing materials.

Cookies and Tracking Technologies

Our platform uses cookies to enhance your user experience. Cookies are small text files stored on your device that help us remember your preferences, analyse site traffic, and ensure the proper functioning of our services. You can control the use of cookies through your browser settings, but please be aware that disabling them may affect the platform’s functionality.

Changes to This Privacy Policy

Caswino reserves the right to update this privacy policy from time to time. Any changes will be posted on this page, and where significant, we will notify you directly via email or a notice on our platform. We encourage you to review this policy periodically to stay informed about how we protect your information.

Contact Us

If you have any questions or concerns regarding this privacy policy or how we handle your data, please do not hesitate to contact our support team. We are available to provide clarity and address any issues you may have.